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  • 00:32

    From Insight to Impact: Unlocking Value Force Multipliers in CX

    in Business

    Customer journey mapping isn’t just an exercise in theory—it’s the foundation for driving measurable business results. In this episode of CallTalk, Bruce Belfiore is joined by CX expert Justin Robbins to discuss Value Force Multipliers: the key actions that transform customer insights into tangible improvements for both customer satisfaction and the bottom line. Justin will break down how to identify these multipliers, why they matter, and how organizations can move beyond passive analysis to implement real-world solutions. With his candid, no-nonsense approach, Justin will challenge you to think differently about the role of data in customer experience and leave you with actionable strategies to make a measurable impact. If you're ready to turn insights into impact, this is the conversation you’ve been waiting for.
     
    The call is about value force multipliers and how they can be used to improve customer experience. The speaker discusses the concept of value force multipliers and how they can be used to drive change in an organization. They also talk about the importance of identifying patterns, cross-functional brainstorming, and the need for small but impactful changes. The speaker also mentions the importance of aligning teams and avoiding overcomplicating data. The speaker and Bruce discuss the importance of focusing on measurable, actionable outcomes and the need to shift the perception of the contact center as a cost center to a growth engine. They also talk about the role of the mission statement in financing budgets. The call is about the future of customer experience and the role of value force multipliers in shaping the industry. The speaker is excited about the potential of artificial intelligence and predictive analytics to help organizations quantify the impact of their decisions. 

  • 00:26

    Nips: December 22, 2024

    in Business

    Get caught up on the latest news from around the pulp and paper world in our weekly program, including updates from Clearwater Paper, Suzano, IP, Vida AB, Green Bay Packaging, Billerud, Kruger Products, Pactiv Evergreen, Novolex, Georgia-Pacific, JD Irving, Metsä, Canfor and more. 
    Available on iTunes
    Listen live at 6 p.m. EST on Sunday, 15 December 2024, or anytime afterward.

  • 00:32

    Social Media Savvy: Your Business's Secret Weapon

    in Business

    Have you ever wondered if using Social Media was right for your business? Join us on Women Lead Radio as Kimberley Ausgood, your host of Smart Money Moves, has a conversation with Anna Tutt, Realtor, Tax Consultant and Social Media Strategist of Queen Tutt Enterprises (thequeenoflistings.com). Tune in for this exciting episode as we discuss the ways that Social Media can enhance your business.
     
    Sponsor Appreciation!
    Thank you to our partner and show sponsor, Microsoft (www.microsoft.com)!
     
    Interested in Learning More About Connected Women of Influence?
    Click Here (https://connectedwomenofinfluence.com/attend-an-event-as-our-guest/) to Be Invited as Our Special VIP & Guest to a Future Event!
     
    Interested in Becoming a Member of Our Professional Community!?
    Click Here (https://connectedwomenofinfluence.com/membership-application/) to Apply for Membership!

  • 01:40

    Scott Johnson and Peter Mingils MLM News and Amway Tool Scam review

    in Business

    Scott Johnson and Peter Mingils MLM News and Amway Tool Scam review on Building Fortunes Radio.  
    Scott Johnson and Peter Mingils host a Building Fortunes Radio weekly Radio episode every Saturday at 8:30PM Eastern.  Stop the Amway MLM Tool Scam what Scott Johnson is known for. Scott tex johnson is the a previous Amway Distributor who found he lost a lot of time and money pursuing a Network Marketing Business with Amway just to find that most of the Distributors make money on the System of Tools, like books, DVDs, MP3, Events, websites and apps.
    https://facebook.com/scotttexjohnson Scott johnson on Facebook on YouTube and twitter
    Scott Tex Johnson & Peter Mingils on Building Fortunes Radio. https://www.buildingfortunesradio.com/scott-johnson
    https://www.buildingfortunesradio.com/scott-johnson-peter-mingils/bf-3989 
    MLM on:
    On https://mlm.news and MLM Charity https://mlm.charity 
    Youmongus Ads is advertise Home Based Business https://youmongusads.com 

  • 01:06

    Dare To Win

    in Business

    A sacred discussion of the economic and political plight of Black people and the global cooperative economic model that provides an exact method of gaining economic and political self-determination.  We are building the global machinery for our economic freedom and sovereignty and the methodology to pass it forward to future generations.

  • 01:43

    The National Black Unity News Podcast

    in Business

    Join us for the latest edition of The National Black Unity News Podcast 
    Monday Night Podcast: Are We Our Brothers & Sisters Keeper? Sometimes a Doctor Needs A Doctor!
     Featuring, Publisher David Murphy, He will be sharing his results from his personal conversations with the following Strong & Successful Black Men:
     Renny Bass
    Edwin Avent
    Robert (Bob) Wallace
    Michael Haynie, Sr.
    Bill Goodin
    Walter Dempsy Murphy

  • 00:30

    Close Up Radio Welcomes Back Robert Lake of Focal Point Coaching

    in Business

    RALEIGH, NC -- Robert J. Lake is a coach who did many other things in his business career, including holding CEO and CIO positions, yet it was always with a coach-based style, even when building a new system. His work was about resolving a specific business issue—with keen vision, problem diagnostics, and leadership management. Today Robert is a coach and business strategist who helps grow companies, but not in terms of revenue. The growth comes from assisting a floundering organization, preparing a business for its next cycle, or helping entrepreneurs at the end of their term discover the next step, for themselves and the business they ran.
    Robert is an independent consultant who works under the Focal Point Coaching umbrella. This gives him access to centralized technology and other strategic professionals, since they are all non-competitive and devoted to an ideal coach-client match.
    His work with the coaching team is all about uncovering possibilities and unlocking potential for  the business leader. From business coaching. to executive coaching. to strategic planning he has a variety of ways to address their needs.
    Robert focuses on key areas such as business value, clarity and engagement. He doesn’t march in and tell people how to do things, they work together to explore individualized needs and motivators.
    Robert also focuses entrepreneurs and business leaders on the four critical aspects of a successful business : Time, Team, Money, and Future. He helps them improve on an operational level. On a personal level, he guides them to discover the kind of vision and passion they once had for their company and its work.
    For more information about Robert J Lake visit his profile on www.focalpointcoaching.com

  • 00:17

    Positivity

    in Business

    Kiddo Klatters -Community Chatters
     

About Business

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