Security VS Customer Service

When is too much of something a bad thing and when should good customer service vs security be managed and closely monitored? As we enter the busiest shopping time of the year, one that retailers desperately need to survive, we ask is too much security bad for the bottom line? Should a retail or apartment or resort manager be more concerned about providing top notch customer service at any cost and what about the security of goods, employees and customers? We we will also be bringing you the latest security-police news headlines, update you on Area Chapters and talk about the upcoming Private Officer International Awards!