Customer Service 101

Customer service is defined as the process of ensuring customer satisfaction with the product or service. But how satisfy are you with your customer service experience?

What are the dos and don’ts when it comes to providing an excellent customer service?

Would you like to provide an excellent customer service? Then consider your attitude, your action, your verbal language, your body language, and your tone of voice. 

Here are some of the important skills that should be mastered by every customer service representative:

1. Patience

2. Attentiveness

3 Clear communication

What are your customers telling you without saying it?

More importantly, you need to be cautious about how some of your communication habits translate to your customers. And when it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt.

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Disclaimer: the "Your Life Now" show is intended to be for information purpose and thought-provoking. By applying any of the information shared on this program you are agreeing to take full responsibility for your action.